Support for your Business Website

ONLINE HELP:

When you login with your secure access details of your website, you will see a in the corner of each editable module on the page.  When you click on this, it will pop-up a new window that will outline the Help available for that module.

ONLINE TUTORIALS:

FAQ's - Frequently Asked Questions:

IMAGE & TEXT GUIDANCE:

EDIT: Use this pencil Edit Text to edit the content of each module on your new website.
IMAGES: Whilst youmay have some good pictures to upload, unless you convert them to low resolution, the visitors to your website will go to your competitors, because your website will be too slow (while it attempts to download your large images).  Therefore, choose 72 dpi (dots per inch) and choose a width of say 250 pixels for your main pictures and 100 pixels for smal thumbnail images.  Choose .jpg extension option, for a smooth appearance, or .gif for a faster download (which could produce a lower quality image).
TEXT: Use a programme like Notepad to remove any unwanted formatting (from sources like Word or Web Pages), before you paste it into the online Word Processor.
FORMATTING: Use the 'Heading 1' & 'Heading 2' etc... menus to enhance your web page, to give consistancy across your website (it will also make the page slightly faster too).  If you take advantage of our Advanced Tutorials, you can utilise the CSS (Cascading Style Sheets) option to be able to update ALL 'Heading 1' to a new font, colour or size in one action.

EMAIL ASSISTANCE:

In addition to the above, we offer an email support service as part of your annual support fee (included in the first year) we endeavour to respond within 48 hrs of a business week (in many cases we can respond within a few hours).  We monitor the servers quite closely so it is rare that you might experience any down time, however, if your site appears down, please first check your Internet connection is still working by going to another site like www.google.co.uk and if this is working fine, please go to your website and 'Refresh' (press F5 on your keyboard).  If you are still experiencing difficulties, please email our support team and mark it URGENT at the beginning of the Subject line.

TELEPHONE SUPPORT:

There is an optional help line (for those who want to speak to a person and are happy to pay a small fee to do so).
Please do not use the sales line to ask support questions, please use our email support form, entering as much details as you feel will assist us in diagnosing any problem you may have.